New Patient Guide & Clinic Policies

New Patient Guide

Let’s get started!

Booking your first appointment for a 90 minute Initial Assessment can be done online or by phone (612-305-8089). You will be required to enter a credit card number upon booking, however you will not be charged until after the service. Once your Initial Assessment is booked, you will receive an email from “Cindy Pearson-Cater, L.Ac.” with important information to help you be prepared for your appointment and treatment course.

Additionally, you will receive email correspondence from “Ying Spring Acupuncture & Chinese Medicine” through the scheduling software Jane App.

When booking online:

• You will receive one email to confirm your appointment.
• If you didn’t complete the online intake form at the time of booking, you will receive emails prompting you to complete the intake form prior to your visit.

When booking by phone:

• You will receive one email to set up your account with Jane App, allowing you to manage your appointments online. Once your account is created, you will be asked to complete the online intake form.
• A second email will be sent as your appointment confirmation.

Please set aside approximately 20 minutes to complete the online intake form prior to your first appointment.

I appreciate the time you take to complete the intake form, as it provides valuable information to me about how best to treat you. Completing the form prior to your appointment allows me to review it before you arrive. However, if you are unable to complete the intake paperwork before your appointment, no worries – I’m still happy to see you!

If you have questions after reading through the forms, please feel free to call or email me, or you can ask during your appointment.

When you arrive

Ying Spring Acupuncture is located in a quiet residential neighborhood blocks from the Mississippi River. Here is what to expect when you arrive:

• Free parking: Ample street parking is available on East 25th Street & 34th Avenue South.
• Wheelchair accessible: There are no steps into the office.
• Enter the key code: Access the building using the key code. The code will be emailed to you in your appointment confirmation and reminder emails.
• Shared office space: Several practitioners office in the same building. Please use a quiet voice in the common area to respect other practitioners and their patients.
• Help yourself to a seat: Once inside, please have a seat and I will come to greet you.
• All gender restroom available: Located at the back of the building. Feel free to use the restroom when you arrive to allow for a more comfortable treatment.

Clinic Policies

Payment

Payment is due at the time of service. Forms of payment include:

• Cash: please note that change for cash payments is not available at Ying Spring Acupuncture.
• Checks: checks can be made payable to Ying Spring Acupuncture. Returned checks will incur a $20 fee.
• Debit cards, credit cards, HSA/FSA cards: Visa, Mastercard, American Express, Discover, Apple Pay & Google Pay.

All services purchased are non-refundable. Unopened bottles of herbal capsules can be returned for a refund within 30 days of purchase. 

Ying Spring Acupuncture is not an in-network provider with any insurance companies at this time, and I do not bill insurance (health, worker’s compensation, or auto) for services provided. Ying Spring Acupuncture can provide a receipt for you to submit to insurance, however this does not guarantee that you will be reimbursed by your health insurance company.

Cancellation & Lateness Policy

A 24-hour notice is required to cancel or reschedule an appointment. Use the link in your confirmation email to make any changes to your appointment or call the clinic at 612-305-8089 at least 24-hours prior to your appointment time. Because a time slot is reserved especially for you, appointments that are rescheduled or canceled with less than a 24-hour notice will be charged the full appointment fee to the card on file. Exceptions will be made on a case-by-case basis for medical or family emergencies or when Minneapolis or St. Paul Public Schools are closed due to inclement weather.

If you are running late, please contact the clinic at 612-305-8089.

If you arrive 15 minutes after the appointment start-time without advance notice, the appointment will be considered canceled and you will be charged the full appointment fee to the card on file.